At Anniecosmo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

 Eligibility for Returns

·         Products can be returned within 7 days of delivery.

·         The item must be unused, unworn, unwashed, and in the original packaging with tags intact.

·         Items damaged due to misuse, wear & tear, or improper handling are not eligible for return.

 Non-Returnable Items

 The following items cannot be returned:

·         Cosmetics, beauty products, and personal care items (for hygiene reasons)

·         Earrings and intimate accessories

·         Items purchased during sale/clearance offers

·         Customized or handmade products

 Return Process

·         Contact us within 7 days of delivery at [your support email / WhatsApp]

·         Share your order ID, product details, and reason for return

·         Once approved, we will guide you through the return process

 Refunds

·         After receiving and inspecting the returned item, we will notify you about the approval or rejection.

·         Approved refunds will be processed within 5–7 business days.

·         Refunds will be credited to the original payment method.

 Exchange Policy

·         Exchanges are allowed only for damaged or wrong items received.

·         Please inform us within 48 hours of delivery with clear photos/videos.

 Shipping Costs

·         Return shipping charges are the responsibility of the customer unless the product is defective or incorrect.

·         Original shipping charges are non-refundable.

 Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with proper proof